Burns & Scalo Roofing Inc. is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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Account Representative
Job Code:22-PITTSBURGH-9-001
Location:Headquarters
FT/PT Status:Regular Full Time
  

Job Responsibilities:

We are looking for an individual who is ready to take the next step in their roofing/construction career. If you are looking for a strong and stable organization that values and rewards hard work, wants to invest in your development and future and will continue to position itself as a leader in its industry, we may be the perfect fit for you!  Our company culture is centered around hard work, fun, trust, and transparency. We value alignment with autonomy, measured results, and "People Power" with a focus on recognition and appreciation.

The Account Representative is responsible for ensuring client needs are met and understood. The duties include building strong customer relationships by ensuring clients are experiencing a positive client-company relationship. This role will work closely with the Vice President and General Manager of Roof Asset Management and Roof Inspector to onboard new clients, create and present semi-annual reports, and create and present roof inspection reports. 


Duties and Responsibilities

  • Building strong client relationships to maintain current business with exceptional customer service and communication
    • Communicating with clients to ensure that all their needs are understood and addressed
    • Collaborating with various internal departments to ensure that they fulfill all customer requests
    • Resolving complaints and keeping track of all processes that pertain to the client’s desires
    • Acting as the client’s representative at Burns and Scalo to ensure that their demands are met with a focus on improving the customer experience
    • Collecting and analyzing data concerning consumer behavior to understand changing needs
  • Support the addition of new clients
    • Add new customer locations into MasterKey software
  • Creates semi-annual reports that include budget pictures and strategies to help clients decide on their plans for repairs and reroofs
    • Scheduling meetings - Aligning meeting timing to our customer’s fiscal year
    • Sharing RAM’s value - Showing previous years’ work and dealing with savings from warranty claims, elongation of roof life, service calls, and cost of program vs. plan
  • Works with RAM inspector’s schedule to utilize inspection data to share results with clients
    • Inspection Meetings - 10-20 inspections per client meeting, prescribing necessary repairs identified in the inspection reports.
    • Manage Customer Warranties – Cross-referencing manufacturers’ warranties for each property to the prescribed repairs, when possible, instruct our customers to utilize their warranty
  • Controls customer data ensuring it is current and available through MasterKey
    • Customer Access - Ensure access is provided and controlled for each customer and property
    • Repair/service list maintenance - Upkeep of data is provided as service work, and repairs are completed
    • Grade and replacement date maintenance - Reestablish roof section grades and estimated replacement date based on service/repair work completed
    • Property List maintenance - Upkeep the property listing, ensuring it is accurate
  • Bid completion process
    • Sub-Contractor Bids - Sources bids to our subcontractor partners and coordinates with them to receive bids before our client’s due date
    • RAM Bids - Works with VP to price bids with RAM markup and submit them to our clients
    • Record-Keeping - Correctly files bid information from subcontractors and RAM clients
    • Bid Tracking – Follows up on bids without a decision from our client until a decision is received
  • Contract repair and contract work management
    • Pre-Work Meetings – Schedules and conducts pre-work meetings connecting the property manager and the subcontractor to coordinate work that will start
    • Work Progress Reports – For jobs longer than one week, communicate weekly work progress with the property manager
    • Work completion reports – Provide work completion reports to the property manager
  • Perform other duties as assigned

 


Job Qualifications:

Required Knowledge, Skills, and Abilities:

  • Interpersonal Skills – will be supportive, kind, empathetic, patient, and respectful in the way they work with colleagues and customers
  • Willingness to learn – Maintains a continuous improvement mindset, takes constructive criticism well, and is adaptable
  • Patience – Able to tolerate frustration without becoming agitated or upset. Able to control your emotions or impulses and proceed calmly when faced with difficult or frustrating situations.
  • Strong communication skills –
    • Able to convey information in writing or verbally to people clearly and simply
    • Able to receive information actively to ensure clarity of the message
  • Sales and Presentation Skills –
    • Adept in creating presentation content with Microsoft PowerPoint
    • Able to deliver compelling, informative, and educational information to our customers
    • Comfortable with public speaking
  • Organizational and time management skills
    • Able to stay focused on different tasks and use your time, energy, and mental capacity effectively and efficiently to achieve desired outcomes
  • Attention to detail – thoroughly review your own work, completing work that is accurate and free of errors
  • Safety conscious and willing to adhere to all company safety policies and procedures
  • Proficient in Microsoft Office
  • Adept in Microsoft Excel – Able to manipulate imported data using pivot tables, and VLOOKUP’s to create graphs and charts
  • Problem-solving and critical thinking skills displaying the ability to find creative solutions to complex issues

 

Education and Experience:

                Essential

  • Associates Degree from an accredited University or equivalent job experience
  • Prior experience working in sales, account management, or customer service
  • Previous office or business experience
  • Basic computer skills
  • English fluency
  • Valid driver's license and clean driving record

    Preferred

    • Experience in the construction or roofing industry

    Physical Requirements: These physical demands represent the physical requirements necessary for an employee to perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described roles and responsibilities.

    • Able to climb a ladder
    • Be comfortable with heights 
    • Walking on sloped surfaces



    Burns & Scalo Roof Asset Management  is an EEO (Veterans, Disabled, Women/Minorities) and Military Friendly Employer